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United CEO felt ‘shame’ after seeing video of passenger dragged from plane, vows to change policies

United CEO felt ‘shame’ after seeing video of passenger dragged from plane, vows to change policies

CHICAGO — United Airlines CEO Oscar Munoz said he felt “shame” when watching viral videos of a passenger being dragged from his seat aboard a Sunday night flight, in an interview with “Good Morning America” on Wednesday.

“This will never happen again on a United Airlines flight,” Munoz said, apologizing to the passenger, David Dao, his family, passengers on that flight and United’s customers and employees.
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