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United boss apologizes to Congress for passenger’s rough removal

United boss apologizes to Congress for passenger’s rough removal

Washington (dpa) – United Airlines chief executive Oscar Munoz repeated in testimony Tuesday in Congress his apology for an April incident in which a passenger bumped from an overbooked flight was injured when physically removed from a plane by police. The US-based airline last week reached a financial settlement with the passenger, David Dao, who was seen dragged along the aisle of the airliner in passenger videos of the incident at O’Hare International Airport in Chicago on April 9.
United suffered scorn and ridicule in the social media firestorm that followed, fuelled by Munoz’s initial response in support of its employees.
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