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United Airlines CEO apologizes in public statement, but slams “defiant,” “disruptive,” “belligerent” passenger in internal email

United Airlines CEO apologizes in public statement, but slams “defiant,” “disruptive,” “belligerent” passenger in internal email

Though he publicly apologized for the situation today, United Airlines CEO took a different tone in an internal email circulated to United Airlines employees and acquired by CNBC. Munoz’s public apology, also reported earlier today by NBC News, read: Watch the video “This is an upsetting event to all of us here at United.
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