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Rise In Complaints Against US Airlines In April

Rise In Complaints Against US Airlines In April

A report by the Department of Transportation (DOT) Wednesday said complaints against U.S. airlines surged by 70 percent in April, the same month when video footage of a passenger being forcibly removed from a United Airlines plane April 9 went viral.
“In April, DOT received 1,909 complaints about airline service from consumers, up 70.0 percent from the total of 1,123 filed in April 2016 and up 68.6 percent from the 1,132 received in March 2017,” the report said.
The June 2017, Air Travel Consumer Report also said the reporting carriers canceled 1.6 percent of their scheduled domestic flights in April as compared to the 0.9 percent cancelation rate in April 2016. However, the April 2017 figures were down from the 1.8 percent rate recorded in March 2017.
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