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JetBlue, Gladly to Jointly Reinvent Airline Customer Service

JetBlue, Gladly to Jointly Reinvent Airline Customer Service

JetBlue’s Blueberries Fleet. Photo Credit:

JetBlue and , a modern customer service platform, announced a partnership that will enable travelers to have one continuous conversation with JetBlue’s customer support team across multiple communication channels. Gladly’s people-centered approach empowers companies like JetBlue to humanize the customer service experience by treating customers like people, not case numbers, and quickly get to the heart of the customer’s needs so they can be resolved efficiently.

Gladly gives customer support representatives a single view of all conversations with the customer, unlike legacy systems that put each communications channel into its own silo. This allows customers to move from one communication channel – such as phone, text, chat, email, Tweet or even Facebook message – to the next without taking valuable time to repeat and recap their previous conversations. Gladly will be implemented in JetBlue’s customer support center.

 

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