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Congress’ tough warning to airlines: Fix these problems or we will

Congress’ tough warning to airlines: Fix these problems or we will

WASHINGTON — Congress is ready to act unless the airlines fix customer service problems.
That was the stern, clear warning lawmakers gave airline executives who testified before Congress on Tuesday.
“Seize this opportunity. If you don’t, we’re going to come, and you’re not going to like it,” said Rep. Bill Shuster, R-Pa., chairman of the House Transportation and Infrastructure Committee.
The airline industry is one of the most powerful interests that lobbies lawmakers and contributes millions to their re-election campaigns, especially those who serve on the committee that oversees them.
Still, the outrage members of Congress expressed Tuesday reflected the still-simmering public anger over the violent removal of a United Airlines passenger from a flight last month, captured on cellphone videos that millions have viewed worldwide.
“If we act, it’s going to be one-size-fits-all,” Shuster warned.
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