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Complaints against airlines jump 70 percent after United’s passenger-dragging incident

Complaints against airlines jump 70 percent after United’s passenger-dragging incident

The same month that a viral video depicted a United Airlines passenger being dragged from his seat, complaints against airlines in the U.S. soared 70 percent.
A U.S. Department of Transportation report Wednesday showed that 1,909 complaints were filed in April against airlines flying in the U.S., up from 1,123 complaints in the same month last year.
Although flight delays and cancellations increased somewhat in April, the most likely cause of the complaint surge was the public reaction to the bloody incident April 9 that put a focus on the treatment of passengers by the nation’s airlines.
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