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Airline Profits Executive Interview with Benyamin Ismail, CEO of AirAsia X [Video]

Airline Profits Executive Interview with Benyamin Ismail, CEO of AirAsia X [Video]

Hi, this Kofi Sonokpon, Managing Editor of Airline Profits magazine and author of the upcoming book series on airline business and technology.

Airline Profits was a media sponsor of the Terrapinn’s Aviation Festival Americas 2017, which was held in Miami, Florida on May 9-10, 2017. In that framework, we had the opportunity to interview Benyamin Ismail, CEO of AirAsia X. The Malaysia-based low-cost airline will begin long-haul flights to the United States of America this very summer. So we had a chance to ask Ben a few questions about their plan and also how they think they are going to be profitable offering long-haul low-cost flights from Malaysia to the US. And also, obviously, knowing the context airlines are in right now in terms of customer service, we took the opportunity to ask Ben to tell us what his stance was when it comes to customer service and also about their future plans.
So I hope that you’ll listen to this interview and hear what Ben Ismail has to say. Thank you.

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Copyright 2017 Airline Profits
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Kofi Sonokpon

Kofi Sonokpon

Managing Editor of Airline Profits, the first aviation magazine devoted to improving airline effectiveness and profitability, Kofi Sonokpon has more than 20 years of international experience in aviation. Kofi holds an IATA sponsored Master of Business Administration (MBA) in Air Transport Management from the John Molson School of Business at Concordia University in Montreal. Kofi Sonokpon is also an author and speaker on the topics of leadership, effectiveness, and profitability.